Shipping policy
Shipping Policy
At Intotum, we’re proud to offer worldwide shipping so everyone can access adaptive fashion, wherever they are.
UK Shipping
- Free UK shipping on orders over £150.
- For orders under £150, standard shipping rates will apply and are calculated at checkout.
- All orders are shipped from the UK. Please allow 3–5 working days for processing and dispatch.
International Shipping
We ship internationally to most countries around the world.
- European Union: £20 flat rate
- Non EU, Asia & North America: £25 flat rate
- Australia, New Zealand and South America: £40 flat rate
Delivery times vary depending on location, but typically range from 7–14 working days.
Shipping to the United States
Please note that tariffs are included in the price when shipping to the US. These vary by order value but have been added into the final cost you pay.
Unlike other international destinations, these are paid upfront and bundled into the cost of your items. If you are asked to pay additional duties please contact us.
Customs, Duties & Import Taxes
Due to the introduction of new international trade regulations, customs charges, import taxes, or duties may apply when your order arrives in your country.
- These fees are set by local customs authorities, and unfortunately, we have no control or visibility over them.
- Charges may be requested before your parcel leaves the UK or upon arrival in your country — this varies from country to country.
- We recommend checking your local customs policies before ordering.
- Intotum cannot be held liable for any additional fees, duties, or taxes applied to your order.
Returns
If you wish to return or exchange an item, please refer to our [Returns Policy] for more information.