Shipping policy
Shipping Policy
At Intotum, we’re proud to offer worldwide shipping so everyone can access adaptive fashion, wherever they are.
UK Shipping
- Free UK shipping on orders over £150.
- For orders under £150, standard shipping rates will apply and are calculated at checkout.
- All orders are shipped from the UK. Please allow 3–5 working days for processing and dispatch.
International Shipping
We ship internationally to most countries around the world.
- European Union: £20 flat rate
- Non EU, Asia & North America: £25 flat rate
- Australia, New Zealand and South America: £40 flat rate
Delivery times vary depending on location, but typically range from 7–14 working days.
Customs, Duties & Import Taxes
Due to the introduction of new international trade regulations, customs charges, import taxes, or duties may apply when your order arrives in your country.
- These fees are set by local customs authorities, and unfortunately, we have no control or visibility over them.
- Charges may be requested before your parcel leaves the UK or upon arrival in your country — this varies from country to country.
- We recommend checking your local customs policies before ordering.
- Intotum cannot be held liable for any additional fees, duties, or taxes applied to your order.
Shipping to the United States
Please note that tariffs may apply when shipping to the US. These vary by state and by order value.
As with other international destinations, these are determined by US customs and are the responsibility of the customer. We cannot advise on specific costs or cover any additional import fees.
Returns
If you wish to return or exchange an item, please refer to our [Returns Policy] for more information.